Your Guide to Seamless Support
FAQs
Find immediate solutions and detailed guides for common queries, ensuring your products integrate perfectly into your luxury environment.
How do Tap ’N products work?
Which phones are compatible?
What can my product connect customers to?
Each product contains a programmed tap point. Tap a compatible smartphone on it and a notification containing your link will appear. The tap point is outlined in the product description. Select the notification to open the connected page. No app is required.
Our URL products work with compatible iOS and Android smartphones. The phone must be powered on and ready to scan. On some devices, Do Not Disturb or notification blocking settings may suppress the notification.
Depending on the product selected, it can connect customers to your menu, review page, website or social media. Products with multiple tap points can connect to a separate destination from each point.
Can I change the programmed link later?
Can I request a custom design or place a bulk order?
How long will my order take to arrive?
No. The URL is permanently programmed and cannot be changed afterwards. Please check the URL carefully before submitting your order. If you notice an error, contact us immediately. We may be able to correct it if programming has not yet taken place.
Yes. Custom designs, logo-based products and bulk orders are arranged through an appointment. We’ll discuss your design, quantity, intended use and expected completion time before confirming the order.
Standard orders may take up to nine working days to prepare and dispatch. Delivery is then estimated to take 2–5 working days. Once dispatched, tracking details will be sent automatically by email. Custom and bulk-order timescales are confirmed separately.
Our Commitment to You
Review our Terms and Conditions and Privacy Policy for clear information on your rights, our responsibilities and how we collect, use and protect your personal data.
Understand our straightforward Return & Refund Policy for our products. We aim for complete satisfaction and provide clear steps for any product-related concerns or exchanges, upholding our promise of quality.
Need Further Assistance?
Our dedicated team is ready to help with any technical queries or order updates, ensuring a swift and personalized resolution.