TAP ’N | CUSTOMER TERMS

Terms and Conditions of Sale and Website Use

For UK consumer and business customers

Last updated

8 August 2026

Legal entity

TAP 'N BUSINESS & NETWORK LTD (trading as Tap ’N)

Company details

Registered in England and Wales, company number 17140502

Contact

contactus@tapn.cloud | https://tapn.cloud

Please read these Terms before placing an Order. They explain when a Contract is formed, how personalisation affects cancellation rights, how the fixed destination link works and what each party is responsible for.

Important points before you order

• Every Product carrying a customer-supplied name, logo, design or permanently programmed destination URL may be made to your specifications or clearly personalised. The statutory 14-day change-of-mind right normally does not apply to such Products once the legal personalisation exception applies.

• Personalisation never removes a Consumer’s rights if a Product is faulty, unsafe, not as described or does not perform as promised.

• The destination URL is written directly to the Product and is fixed. Tap ’N does not host, manage or automatically update that destination after delivery unless a separate written agreement expressly says otherwise.

• The tap function requires a compatible, powered device with the relevant contactless feature enabled. Opening the destination normally requires a working internet or data connection.

• Check every name, spelling, destination URL, delivery address and approved design carefully. Customer-supplied mistakes may require a paid replacement or reprogramming service.

• About us and how to contact us

We are TAP 'N BUSINESS & NETWORK LTD, a private company registered in England and Wales under company number 17140502, trading as Tap ’N (we, us and our). Our registered office is Suite 1, Boho Business Centre Boho Zero, 21 Gosford Street, Middlesbrough, Cleveland, England, TS2 1BB.

You can contact us at contactus@tapn.cloud. Please include your name and Order number when contacting us about an Order. We may contact you using the email address, telephone number or postal address supplied with your Order.

Our Website is https://tapn.cloud. Our Privacy Notice and Cookie Policy are separate from these Terms and should be read alongside them where relevant.

• Definitions

Business Customer: a person buying wholly or mainly for purposes connected with a trade, business, craft or profession.

Consumer: an individual buying wholly or mainly for purposes outside their trade, business, craft or profession.

Contract: the legally binding agreement between you and us for an Order, consisting of these Terms, the applicable Product description, the Order Confirmation and any written specification, quote or design approval incorporated into the Order.

Customised Product: a Product made to a customer’s specifications or clearly personalised, which may include a Product bearing a name, logo, colour combination, customer design or a destination URL permanently programmed for that customer. Whether the statutory cancellation exception applies is determined by applicable law and the facts of the Order.

Order: your request to buy one or more Products from us, whether submitted through the Website, by email, following a consultation, through a written quote or by another method we accept.

Order Confirmation: our written confirmation that we accept an Order. An automated acknowledgement that we received an Order is not necessarily an Order Confirmation.

Product: a physical product supplied by us, including contactless tap products, stands, cards, tags, models and any agreed personalisation.

Website: https://tapn.cloud and the pages operated by us under that domain.

References to writing include email. References to including or for example introduce examples and do not limit the words that come before them.

• Who these Terms apply to

These Terms apply to Orders placed by Consumers and Business Customers in the United Kingdom. Certain clauses expressly apply only to one type of customer. If you are a Consumer, mandatory consumer rights apply regardless of anything in these Terms.

These Terms also apply to an Order agreed after a consultation or appointment where they are provided to you before the Contract is formed or are expressly incorporated into our quote, invoice or Order Confirmation.

You must be at least 18 years old and legally able to enter a contract. If you place an Order for an organisation, you confirm that you have authority to bind it.

A paid design service, consultation, managed-link service, subscription, hosting service or software service is not included merely because you buy a Product. Any such service requires a separate written description and may be subject to additional terms.

• Contract documents and priority

The Product description, price, delivery information and personalisation fields shown before you submit an Order form part of the information on which you may rely. You should save a copy of these Terms and your Order Confirmation.

If there is an inconsistency, an individually agreed written term takes priority, followed by the Order Confirmation and approved written specification, then these Terms. Nothing in an individually agreed term removes a Consumer right that cannot lawfully be removed.

We may update these Terms for future Orders. The version in force when a Contract is formed applies to that Contract unless a change is required by law or you expressly agree to it.

• Product descriptions and 3D-printed characteristics

We take reasonable care to describe Products accurately. The Product supplied must match its description, agreed specification and any sample that forms part of the Contract.

Product photographs and digital previews illustrate the general appearance. Screen settings and lighting can affect colour. Dimensions, materials, colours and included accessories are those stated in the Product description or agreed specification.

Many Products are manufactured using 3D-printing processes. Where disclosed on the Product page or agreed specification, reasonable manufacturing characteristics may include visible layer lines, seams, small texture variations, minor shade differences between production batches and small dimensional tolerances. These characteristics are not defects where they are consistent with the description, do not materially reduce appearance or function and fall within any tolerance we disclosed before purchase.

We will not make a material change to an agreed Product without your consent. We may make a minor technical or safety change that does not materially affect the Product’s appearance, function or value, including a change required to comply with law.

• How the contactless tap function and fixed link work

A compatible device must be powered on and have its relevant contactless reading feature enabled. Reader location, operating system, device settings, protective cases and accessibility or security settings can affect how and where a device detects the Product.

Opening the programmed destination normally requires an internet or mobile-data connection. The Product does not itself provide Wi-Fi, mobile data or internet access.

Unless your Order Confirmation expressly states otherwise, we write the destination URL directly to the Product. The programmed destination is fixed and is not a Tap ’N-managed redirect. We do not host, control, monitor, maintain or automatically update the customer’s destination website, profile, menu, review page or social-media account after delivery.

We will take reasonable steps to test that the programmed URL matches the URL supplied or approved by you and resolves using compatible equipment at the time of programming. If we program a different URL from the one you supplied or approved, we will provide an appropriate remedy under the Faulty, damaged or misdescribed Products section.

We are not responsible for a destination becoming unavailable, restricted, renamed, suspended, compromised or changed after correct programming where that event is outside our control. If your URL later changes, a replacement or reprogramming may be required and will be a separate Order unless the problem was caused by our breach.

We do not promise that every device, operating system or future technology will remain compatible forever. This does not reduce our obligation to supply a Product that performs as described on compatible devices at the time of delivery.

• Your personalisation details, content and approvals

Before submitting an Order, you must use the checkout or order-review process to check and correct your information. You are responsible for the accuracy and completeness of customer-supplied names, spelling, punctuation, colours, destination URLs, delivery details and other specifications.

You must provide a complete destination URL in the format requested. You are responsible for ensuring that you control or are authorised to use the destination and that it remains lawful and safe. A destination must not contain or promote malware, fraud, unlawful content, infringement, harassment, hatred, violence or other material that could expose us or another person to legal or security risk.

You confirm that you own or have permission to use every logo, name, image, design, trade mark and other material you supply. You grant us a non-exclusive, royalty-free licence to reproduce and adapt that material only as reasonably necessary to quote for, design, manufacture, test, deliver and provide after-sales support for your Order. We will not use customer branding in advertising or a public portfolio without permission.

Where we provide a design proof or written specification for approval, you must review it carefully. Your approval confirms the requested spelling, layout, colours, URL and other visible details. If the final Product materially departs from an approved proof because of our error, we will put that right. Approval does not excuse a hidden manufacturing defect.

We may make proportionate technical adjustments needed to manufacture the agreed design, such as scaling, support placement or spacing, provided they do not materially change the approved appearance or function. We will obtain your approval before a material change.

A change requested after design or production work has begun may affect price and timing. We will explain any additional charge before carrying out the change. Any charge will reflect the extra work, materials and delivery reasonably required.

• Orders and when the Contract is formed

Website listings and quotes are invitations to place an Order, not binding offers by us to supply. Your Order is an offer to buy the Products stated in it under these Terms.

After you place an online Order, we may send an automated acknowledgement. The Contract is formed only when we send an Order Confirmation, or, for a directly arranged Order, when we clearly accept the Order in writing. If we dispatch before sending a separate acceptance, the Contract is formed when we dispatch.

For an Order following a consultation, the agreed quote, invoice, written specification and any approved proof form part of the Contract. The language of the Contract is English.

We may refuse an Order before acceptance where a Product or material is unavailable, we cannot meet a requested specification or delivery location, the price or description contains an obvious error, payment is not authorised, we reasonably suspect fraud, or customer-supplied content or a destination breaches these Terms or the law. If we have taken payment for an Order we do not accept, we will refund it promptly.

Please check your Order Confirmation immediately and tell us promptly if it does not reflect what you ordered. This does not make you responsible for an error made by us.

• Prices, delivery charges, payment and promotions

Prices are in pounds sterling and include any VAT or similar tax that we are legally required to charge, where applicable. Delivery charges and any optional extras are shown separately before you submit the Order or in the accepted quote.

You must pay using a payment method we make available. Unless we agree otherwise in writing, payment is due in full when the Order is placed. We may pause design, production or delivery while an undisputed payment is overdue.

If a price is obviously incorrect and you could reasonably have recognised the error, we may reject the Order before acceptance. If we discover a pricing error after acceptance but before dispatch, we will explain it and offer you the choice of proceeding at the correct price or cancelling for a full refund. We will not charge a higher price without your agreement.

Discounts, promotional codes and introductory prices are subject to the stated eligibility, dates and quantity limits. Unless stated otherwise, they cannot be exchanged for cash or combined. A promotion may be withdrawn before an Order is formed, but not retrospectively from an accepted Order.

• Production and requests to cancel a Customised Product

Because Customised Products are made for a particular customer, we may begin design, programming or production shortly after the Contract is formed.

You may ask us to cancel before dispatch. If personalisation or production has not begun, we will normally cancel and refund the amount paid. If work has begun and the Product falls within the legal exception for goods made to your specifications or clearly personalised, there is no statutory change-of-mind cancellation right. Any cancellation we agree after that point is voluntary.

Where we voluntarily accept cancellation after work has begun, we may deduct only the reasonable costs and losses actually caused by the cancellation, taking account of materials or Products we can reuse or resell. We will explain any deduction. This clause does not apply where you cancel because we breached the Contract or where mandatory law gives you a right to cancel.

We may cancel before dispatch if it becomes genuinely impossible to supply, a material is no longer available, a safety or legal issue prevents supply, or you do not provide information or approval reasonably required after we have given you a fair opportunity to do so. If you are not at fault, we will refund all sums paid for the affected Product. If cancellation results from a serious breach by a Business Customer, our rights under the Business Customer clauses apply.

• Delivery

We currently accept delivery Orders within the United Kingdom unless we expressly agree otherwise in writing. We are not obliged to accept an international delivery request.

The estimated dispatch and delivery period is shown at checkout, in the Product description, quote or Order Confirmation. For a Consumer Order, unless a different delivery date or period is agreed, we will deliver without undue delay and no later than 30 days after the Contract is formed.

An estimated date is not guaranteed, but we will not use an estimate to avoid responsibility for unreasonable delay. If delivery is late, a Consumer has the remedies provided by law, including the right in appropriate circumstances to set an additional reasonable deadline or to cancel where timing was essential or we refuse to deliver.

You must provide a complete and accurate delivery address and reasonable delivery instructions. If delivery fails because the address or instructions supplied by you were materially incorrect, we may charge the reasonable direct cost of redelivery after telling you the amount. We remain responsible for an error caused by us or our carrier.

If no one is available to take delivery, the carrier may follow its normal safe-place, collection or redelivery procedure where permitted. Delivery is complete when the Product is delivered into your physical possession, or to a person or safe place you nominated. If you are a Consumer and independently appoint a carrier we did not offer, risk may pass when we hand the Product to that carrier as permitted by law.

We may deliver Products in instalments where reasonable, without charging extra delivery costs unless you agreed otherwise. If a material delay affects an instalment, your cancellation rights apply to the affected Products and, where they cannot reasonably be used separately, any dependent Products as required by law.

• Ownership and risk

Risk of loss or damage passes when delivery is completed under the Delivery section. Ownership passes when we have received full payment for the Product and delivery has occurred, whichever is later.

Owning a physical Product does not transfer our intellectual-property rights in its underlying design, digital model, manufacturing method, Website content or branding. Your right to use the Product is explained in the Intellectual property section.

• Consumer change-of-mind rights for non-personalised Products

This section applies only if you are a Consumer and the Product is not made to your specifications or clearly personalised.

You may cancel the Contract from the date it is formed until 14 days after the day you, or a person nominated by you other than the carrier, receives the Product. For Products delivered separately, the period normally runs from receipt of the last Product, lot or piece where the law provides.

To cancel, email contactus@tapn.cloud or send another clear statement identifying you, the Order and the Product being cancelled. You may use the model cancellation form at the end of these Terms, but you do not have to.

After telling us that you are cancelling, return the Product without undue delay and no later than 14 days after your cancellation notice. We will provide return instructions. Unless the Product is faulty or we agree otherwise, you are responsible for the direct return cost. Use suitable packaging; original packaging is helpful where available but is not an absolute condition of your statutory right.

You may inspect the Product as you reasonably could in a shop. We may reduce the refund to reflect loss in value caused by handling beyond what is necessary to establish the Product’s nature, characteristics and functioning.

We will refund the Product price and the cost of our least expensive standard delivery option. We may withhold the refund until we receive the Product or you provide evidence of sending it back, whichever happens first. We will refund without undue delay and no later than 14 days after that point, using the original payment method unless you expressly agree otherwise. We will not charge a refund fee.

The statutory change-of-mind right does not apply to a Product where and to the extent it is made to your specifications or clearly personalised. This exception does not affect rights concerning faulty, unsafe, misdescribed or non-conforming Products.

• Faulty, damaged or misdescribed Products

We must supply Consumer Products that are of satisfactory quality, fit for any particular purpose made known to us and agreed, match their description and any sample, and are installed correctly where installation by us forms part of the Contract.

If you are a Consumer and a Product does not conform to the Contract, you may have a short-term right to reject it within 30 days and obtain a refund. After that period, you may have rights to repair or replacement and, where the legal conditions are met, a price reduction or final right to reject. These are statutory rights and are not replaced by any voluntary warranty.

Contact us as soon as reasonably possible at contactus@tapn.cloud with your Order number and a clear description of the issue. Photographs or a short video may help us diagnose the problem, but we will not impose unreasonable evidence requirements or make statutory rights conditional on original packaging.

Where a valid fault, transit damage or our personalisation error is established, we will bear reasonable return or collection costs and provide the remedy required by law. Do not send a Product before receiving return instructions unless delay would prejudice a legal right.

Damage caused after delivery by accident, misuse, unauthorised alteration, unsuitable cleaning, excessive heat, liquid exposure contrary to care instructions, normal wear and tear, or failure to follow clear instructions is not a manufacturing fault. We remain responsible where our Product was defective or our instructions were inadequate.

Nothing in these Terms limits the Consumer rights available under the Consumer Rights Act 2015 or other mandatory law.

• Business Customer inspection, returns and remedies

This section applies only to Business Customers. A Business Customer has no change-of-mind return right unless we agree one in writing.

You must inspect Products reasonably promptly after delivery and notify us promptly of visible shortage, transit damage or a reasonably apparent defect, normally within five Business Days. Failure to notify within that period does not exclude a claim for a latent defect that could not reasonably have been discovered on inspection.

If a Business Customer Product materially fails to meet the Contract and you notify us within a reasonable time, we may, at our option and as appropriate, repair it, replace it, reperform the affected personalisation, or refund the price of the affected Product. We will bear reasonable return costs for a valid claim.

Except as expressly stated in the Contract and subject to the liabilities that cannot be excluded, implied terms are excluded to the fullest extent permitted by law. Any voluntary warranty stated in the Product description is additional to, and governed by, its stated conditions.

• Safe use, care and placement

Use the Product only for its described purpose and follow any care, installation and safety instructions supplied with it. Unless a Product description says otherwise, do not treat it as a toy, immerse it in liquid, expose it to flames or excessive heat, or place it where it creates a trip, obstruction or impact hazard.

Before attaching or placing a Product on furniture, walls, glass, plastic or another surface, check that the method is suitable, that you have the owner’s permission and that the position is stable and does not obstruct emergency information, accessibility features or safe movement. Follow the mounting-material manufacturer’s instructions where a third-party fixing is used.

We are not responsible for damage caused solely by an unsuitable third-party adhesive, unauthorised installation or use contrary to clear instructions. We remain responsible for damage caused by our negligence, a defective Product or inadequate instructions where the law makes us responsible.

• No guaranteed commercial results and third-party destinations

Products are tools for sharing access to customer-selected destinations. We do not guarantee a particular number of taps, visits, followers, reviews, bookings, sales, repeat customers, cost savings or other commercial result.

A third-party destination, platform, network or service is governed by its owner’s terms, privacy practices, availability and technical rules. We are not responsible for third-party content or an outage, suspension, account restriction, algorithm change or policy change outside our control. This does not excuse a failure of the Product itself to meet its agreed description.

You are responsible for keeping customer-facing destination content accurate, lawful and appropriate, including menus, prices, allergen information, opening hours, marketing claims and privacy notices.

• Website access and acceptable use

You may access the Website for lawful personal use and legitimate business purchasing or evaluation. Access is provided on a temporary basis. We may maintain, secure, update or suspend the Website, but will take reasonable care not to interfere with an accepted Order or your statutory rights.

You must not attempt to gain unauthorised access, introduce malware, interfere with security, overload the Website, scrape it in a way that materially disrupts service, impersonate another person, use payment details without permission or use the Website for fraud or unlawful activity.

General Website articles and guidance are provided for information. They are not professional legal, financial, medical or technical advice. This does not apply to a Product description, agreed specification or representation that forms part of your Contract.

The Website may link to third-party sites for convenience. A link does not mean we control or endorse the third party. You should review the third party’s terms and privacy information before using it.

• Accounts and electronic communications

If the Website allows customer accounts, you must provide accurate information, keep sign-in details confidential and tell us promptly if you reasonably suspect unauthorised access. You are responsible for activity you authorise, but not for unauthorised activity caused by our failure to use reasonable security.

We may send Order Confirmations, invoices, dispatch notices, cancellation information and other contractual communications electronically. You are responsible for providing an email address you can access and for telling us if it changes.

Marketing communications are separate from necessary service messages. We will send electronic marketing only where permitted by law, and you may use the unsubscribe method provided.

• Intellectual property

The Website and its original text, graphics, photographs, branding, product designs, digital models and other materials are owned by or licensed to us and are protected by intellectual-property law.

You may view the Website, make reasonable copies of Order records and use a purchased physical Product for its ordinary lawful personal or business purpose. You must not copy, manufacture, reverse engineer, publish, sell, license or distribute our Website material, Product design or digital model except where law permits or we give written permission.

Customer-supplied content remains owned by its existing owner. The limited licence you grant us to fulfil an Order is set out in the personalisation section. A Business Customer will reimburse us for losses, liabilities and reasonable legal costs finally awarded or reasonably settled arising from a third-party intellectual-property claim caused by content the Business Customer supplied without the necessary rights, provided we notify it promptly and allow reasonable participation in the defence. This reimbursement does not apply to the extent the claim was caused by our alteration or misuse.

• Privacy and cookies

We process personal information in accordance with our Privacy Notice. That notice explains the information we collect, why we use it, the lawful bases we rely on, who receives it, how long we keep it and your data-protection rights.

Our Cookie Policy explains the cookies and similar technologies used on the Website. Strictly necessary technologies may operate without consent where law permits; optional technologies will be handled through an appropriate consent mechanism.

Do not submit sensitive personal information through a public destination URL or personalisation field unless it is necessary, lawful and specifically requested.

• Our responsibility to Consumers

This section applies only to Consumers. We are responsible for loss or damage that is a foreseeable result of our breach of the Contract or our failure to use reasonable care and skill. Loss is foreseeable if it was obvious that it would happen or both parties knew it might happen when the Contract was formed.

If you are a Consumer, we supply Products for private use. We are not responsible under a Consumer Contract for business losses such as loss of profit, revenue, opportunity, goodwill, data or business interruption. If you buy mainly for business purposes, the Business Customer section applies instead.

We are not responsible for a failure caused solely by an incompatible device, disabled setting, unavailable internet connection, incorrect customer-supplied URL or third-party platform event, where the Product and our service otherwise meet the Contract and we gave accurate, prominent compatibility information before purchase.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of your statutory rights, defective products under the Consumer Protection Act 1987, or any other liability that cannot legally be excluded or limited.

• Our responsibility to Business Customers

This section applies only to Business Customers. Nothing excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of the terms implied by section 12 of the Sale of Goods Act 1979, defective products under the Consumer Protection Act 1987, or any other liability that cannot lawfully be excluded or limited.

Subject to the previous paragraph, neither party is liable to the other for indirect or consequential loss, or for loss of profit, revenue, anticipated savings, business, opportunity, contracts, goodwill, reputation or data arising from an Order.

Subject to the liabilities that cannot be limited, our total aggregate liability arising out of or in connection with an Order, whether in contract, tort including negligence, misrepresentation, restitution, breach of statutory duty or otherwise, will not exceed 100% of the total price paid or payable for the affected Order.

The limitations in this section reflect the nature and price of the Products but apply only to the extent permitted by law and subject to any statutory requirement of reasonableness.

For a Business Customer, the Contract constitutes the entire agreement concerning the Order. The Business Customer confirms that it has not relied on a statement not set out in the Contract, but nothing excludes liability for fraud or fraudulent misrepresentation. This clause does not apply to Consumers.

• Events outside reasonable control

Neither party is responsible for delay or failure caused by an event outside its reasonable control, except that this does not excuse payment already due or remove a Consumer’s mandatory rights. Examples may include severe transport disruption, carrier network failure, fire, flood, epidemic, industrial action not limited to our workforce, utility failure, cyberattack despite reasonable security, government action or critical material shortage.

If such an event affects us, we will contact you as soon as reasonably possible, take reasonable steps to reduce the effect and update you on material delay. Our obligations are suspended only for as long as the event genuinely prevents performance.

If the delay is likely to be substantial or the agreed purpose of the Order can no longer be achieved, you may cancel the affected undelivered Products and receive a refund for them. Any stronger statutory cancellation right remains unaffected.

• Complaints

Please send complaints to contactus@tapn.cloud and include your name, Order number, the issue and the outcome you are seeking. We aim to acknowledge a complaint within five Business Days and to investigate it fairly.

We may request information reasonably needed to investigate, such as photographs, a video or return of the Product. We will not use the complaints process to obstruct a statutory remedy.

If a Consumer complaint cannot be resolved, you remain free to seek independent advice, use any available alternative dispute-resolution process by agreement, or bring proceedings in an appropriate court. We do not require Consumers to use arbitration or to give up access to their local courts.

• General legal terms

We may transfer our rights and obligations under a Contract to another organisation only where this does not reduce a Consumer’s rights. We will tell you in writing if a transfer materially affects you. You may transfer your rights where law allows or with our written agreement, which we will not unreasonably withhold.

The Contract is between you and us. No other person has a right to enforce it under the Contracts (Rights of Third Parties) Act 1999, except a person to whom rights are validly transferred.

If a court or competent authority finds part of these Terms unlawful or unenforceable, that part will be treated as removed or limited to the minimum extent necessary. The remaining terms continue to apply.

If either party delays enforcing a right, that does not waive it. A waiver applies only to the specific matter for which it is given.

Headings and the Important points summary help navigation but do not change the meaning of the clauses. If the summary conflicts with the detailed terms, the detailed terms apply, subject always to mandatory law.

• Governing law and courts

If you are a Consumer, the Contract is governed by the law of England and Wales, but you retain any mandatory protections provided by the law of the UK country in which you live. You may bring proceedings in the courts of the UK country where you live or in the courts of England and Wales, as applicable.

If you are a Business Customer, the Contract and any non-contractual dispute or claim arising from it are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Model cancellation form

Use this form only if you are a Consumer cancelling a Product for which a statutory change-of-mind right applies. You may instead send any other clear cancellation statement.

To

TAP 'N BUSINESS & NETWORK LTD, Suite 1, Boho Business Centre Boho Zero, 21 Gosford Street, Middlesbrough, Cleveland, England, TS2 1BB
Email: contactus@tapn.cloud

Cancellation notice

I/We hereby give notice that I/We cancel my/our contract of sale for the following goods:

Goods

Order number

Ordered on / received on

Consumer name

Consumer address

Signature and date

Signature required only if this form is sent on paper.

End of Terms